Frequently Asked Questions

Yes! the colour in Jeffries Forever Range is safe for people, animals, and the environment. We use a colourant called Colorbiotics from the United States, specially formulated to colour timber. It is made from naturally occurring colours found in the earth’s surface. Their independent laboratory tests placed it in the lowest and safest level of toxicity possible – the same level as sugar (which is not to say we recommend eating the mulch). By contrast, table salt and baking soda have higher levels of toxicity.

Like all timber material, any mulch including common pine bark, given the right conditions may burn after coming into contact with a flame or cigarette. Jeffries Forever mulches are not treated with fire retardant but would be no more likely to burn than any other timber product or bark chip, and the colorant would certainly not increase its flammability.

Our Jeffries Forever range does conform to Australian Standards, however we do not currently submit our Forever range for Australian Standard certification as Australian Standard AS4454 for composts, soil conditioners and mulch relates more to composted products that require a product to be heat treated through the composting process. However this could be something we look at in the future if it helps customers to feel more comfortable.

We receive recycled clean timber from a variety of companies. A large component comes from timber pallets no longer strong enough for their intended purpose (of holding heavy loads), from sources such as Chep and Loscam. We continually educate our customers of what we can and cannot receive and reject loads that contain incorrect materials such as heavily painted timber, MDF, laminate, melamine and permapine. We also have staff that sift through and check the material to remove such items.

You may have received a benchtop caddy, which is a great way to collect the food scraps to carry out to the green bin. You can line the caddy with newspaper or a compostable liner, simply wrap the scraps in newspaper or put them in loose into your green bin.

Fruit, vegetables, meat scraps (cooked or raw including bones), dairy products, bread, teabags and coffee grounds, eggshells, pizza boxes, shredded paper, tissues and paper towel can all be placed in the green bin to be recycled back into compost.

There is still a vast amount of food scraps going into the waste bin and sent to landfill (‘the dump’) where they create methane, a greenhouse gas with 21 times the warming potential of carbon dioxide (CO2). Wasted food also wastes the energy, water, money and resources used to produce, process, store and transport the food. Recycling food allows it to be reused in a sustainable manner and processed into quality Organic Compost and returned into the garden to produce more vegetables, truly closing the loop on organics recycling.

Timber pallets & crates that are no longer strong enough for their intended purpose (of holding heavy loads), from sources such as Chep and Loscam. We cannot receive and reject loads that contain incorrect materials such as heavily painted timber, MDF, laminate, melamine and permapine. We also have staff that sift through and check the material to remove such items.

Food scraps will smell in any bin regardless (it is the nature of that type of material). To help reduce the odour you can freeze potentially smelly scraps in the freezer until your green organics collection day. Placing green organic material, such as leaves, shredded paper and lawn clippings on top of food in the green organics bin can also decrease odour, as can leaving your lid open occassionally to let air into your bin to reduce the (extra) smelly bacteria that likes to chomp on your organics. Another handy tip is wrapping all food in newspaper or using compostable bags/caddy liners.

0.76m³ = an old cubic yard, and is approximately equivalent to one level 6’x4′ trailer load. Back in the day, before the metric system and the cubic metre, the standard volume measurement of bulk products was a cubic yard. Front-end loaders were made with this sized bucket; and the 6’x4’ trailer was created, which nicely held one cubic yard of material. When the cubic metre was introduced, the standard 6’x4’ trailer could still only hold a cubic yard and today is still the most common trailer used. Not to mention the loaders still had the cubic yard sized buckets. So the cubic yard was converted into cubic metres and the .76m³ was born, which is still widely used in the landscape industry today.

$35 per truck. One truck can deliver a maximum of 8 UNITS – which is what you can buy on our online shop. Anything over 8 UNITS will incur a second charge of $35

We can deliver as early as the day following the processing of your order – please note that your order will be processed during business hours. So if you order in the evening when the Jeffries team is tucked up, snug and sound in bed (we have early starts) we will process it the following morning, which means you will get it delivered the morning after that. If you send your order to us during business hours, if it is in the morning, you will see our friendly truck drivers the following morning. If you order it in the afternoon, you will see us the next day in the afternoon. However you can specify a later delivery date when you make your order online. Just include it in the delivery section. If there is a problem, like our truck gets swarmed by killer bees, we will give you a call.